Tasky tutorial update#

This makes it simple to get back into Slack and related discussion channels from the Autotask UI. If an existing channel does not currently exist one is createdįor you. When you're in Autotask you can use the Open-Channel Live-Link to search for and join an existing SlackĬhannel related to the ticket you are viewing. The ticket's current secondary resources are always displayed in ticket messages which contain the action menus.Īutotask Live-Links allow you to quickly move to related Tasky channels in Slack to start or continueĭiscussing a ticket or even just view the archived discussions. Search for & select available resources to add or remove. The current contract is always displayed in ticket messages which contain the action menus.Īutotask resources can be added and removed as secondary resources on a ticket using the message action to

The current priority is always displayed in ticket messages which contain the action menus.Ī message's contact can be changed using the message action menu to initiate an inline search & select for Ticket priorities can be changed easily using message action menus and selecting a new message priority. The current status is always displayed in ticket messages which contain the action menus. The /complete slash command can be used to closeĪ ticket and add a final note in one step.

Tasky tutorial update#

Tasky ticket messages are interactive and allow you to update several ticket properties using message actionĪ ticket's status can be updated with a few clicks, including easily closing the ticket, using the messageĪction menu, and selecting a new message status. If a ticket is re-opened the Open-Channel Live-Link can be used to easily transition to Slack and When a ticket with an associated Slack channel is completed in Autotask, the channel is automatically archived in The Open-Channel Live-Link either joins an existing, or creates a new, ticket channel where your team isĭiscussing the ticket you've selected in Autotask. Open-Channel Live-Link to easily transition to Slack. When you're in the Autotask UI and you'd like to get into Slack to discuss a ticket, you can set up and use the Must be executed in a ticket channel and operate on the channel's associated ticket. The ticketĬhannel can be used by your entire team to discuss and document work on the ticket. The /ticket command is used to both create a ticket and a channel associated with that ticket. Easily create tickets with an associated channel

Tasky is a ticket focused Slack app where most commands must be executed in a channel that is related to a ticket.